New Return & Refund Policy

Last updated: [12/10/2025]

We want you to be happy with your purchase. If you are not satisfied, we offer a straightforward and transparent return policy.

Returns & Exchanges

If you would like to return or exchange an item, you may do so within 30 days of delivery.

To be eligible for a return:

• The item must be unused, unworn, and in its original condition

• All tags, accessories, and packaging must be included

• Proof of purchase is required

Non-Returnable Items

For hygiene or safety reasons, the following items cannot be returned:

• Intimate or sanitary goods

• Cosmetics or personal care items

• Perishable goods

• Gift cards

If an item is non-returnable, this will be clearly stated on the product page.

Damaged or Defective Items

If your item arrives damaged, defective, or incorrect, please contact us within 7 days of delivery and we will replace it or issue a full refund.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection.
Approved refunds will be issued to your original payment method within 5–10 business days.

Shipping fees are generally non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless the item is defective or incorrect.

We recommend using a trackable shipping service for all returns.

How to Start a Return

To begin a return, please contact us at:

📧 [Your support email]
Include your order number, the item you want to return, and the reason for return.

Questions?

If you have any questions about this policy, feel free to reach out to us at:

📧 vernica@hierarchy-music.com